International

Key accountabilities and responsibilities  

• Review, analyse and evaluate IT systems requests to support the IEO’s overall business needs, including: documenting requirements, defining project scope and objectives, managing budget, and the implementation from start to finish (e.g. SharePoint, LMS, survey tools etc.)
  
• Provide basic system analysis for planning, implementation and quality assurance testing of assigned projects, as required,
  
• Work with IEO management on IT policies and procedures to ensure compliance
  Work with the Director of IT on related projects for IEO and the BDO network (e.g. SharePoint related project)
  
• Liaise with IT systems developers, both internal and external, in pursuit of  IEO and network requirements
  
• Manage external IT vendors providing service and support for the IEO: contracts, billing, service level agreements project follow up etc.
  
• Coordinate appropriate teams and resources to ensure that system rollout communications and training materials are made available where relevant
  
• Coordinate technical and support teams to ensure a smooth transition from system implementation to production and the ongoing support phases of a system’s lifecycle
  
• Act as a point of escalation for support teams and vendors to troubleshoot ad hoc systems issues
  
• Maintain accountability to functional sponsors and business owners  sponsors for continuous improvement of processes and systems within their areas of responsibility
  
• Other duties as required

• Minimum four  years experience managing and supporting IT systems and operations
  Experience of managing external vendors and developers; negotiation skills
  
• Minimum one  year experience running projects: knowledge of project management software development methodologies
  
• Presentation skills
  
• Confidence in dealing with all levels of the organisation (within IEO, business units, wider network)
  
• Lead and participate productively in meetings
  
• Training skills
  
• Excellent English communication skills, both written and verbal. Other languages an asset
  
• Ability to identify and analyse alternative approaches to dealing with issues and problems
  
• Flexible work approach
  
• IT degree
  
• Appropriate IT qualifications: Microsoft SharePoint expertise a requirement; Microsoft MCITP certification and knowledge of Microsoft Active Directory and Microsoft SQL Server a plus